A diner who walks into your restaurant for the first time will probably enjoy the meal. Whether they come back next month is decided in the seven seconds before they leave. ScalePlus Rewards turns those seven seconds into a sign-up — one QR scan, no app, branded card on their phone, and an automatic reason to choose you over the place across the street next time.
Why most restaurant loyalty programs fail in the Philippines
Three reasons, in order. First, most platforms ask the diner to install an app. Filipino guests will install Lazada, Shopee, GCash, and Maya. They will not install your café's loyalty app. The friction kills the sign-up before it starts.
Second, the cashier flow is too slow. Plastic stamp cards get lost. Pen-and-paper notebooks slow down the line. CRM systems built for Western markets ask the cashier to look up the diner by phone number and confirm two prompts. By the time the loyalty step is done, the next table is waiting and the cashier just skips it.
Third, the rewards are forgettable. ₱50 off your next visit gets buried under a stack of pamabili. Free dessert on your birthday with a 30-day countdown gets remembered.
ScalePlus is built around all three: no install, six-second cashier flow, rewards designed for the way Filipinos actually return.
How ScalePlus works at the table
Print one QR poster. Stick it where the bill lands. Three things follow.
The diner scans. Their phone camera opens a branded card in the browser — your logo, your colors, your menu, your contact details. They tap once to add their name and number. The card saves to their phone for one-tap access next time. No app store, no permissions dialog, no friction.
The cashier awards points. When the diner pays, they show the QR on their card. Your cashier opens the scanner on a tablet, scans, types the bill amount, taps Award. Points hit the diner's balance instantly. If WiFi drops mid-shift, the scans queue locally and sync the moment connectivity returns. Nothing gets lost.
The reward pulls them back. Whether you run points, punches, or tiers, the customer's card shows progress every time they open it. Three more visits to a free pitcher of San Miguel. Two more punches to a free dessert. The pull is in their pocket, not in a flyer they threw away.
Three Filipino restaurant playbooks
Example 1 — Neighborhood BBQ joint, single branch
Setup: 1 punch per visit, 10 punches = free pork belly platter. Sign-up bonus: 1 free punch.
Why it works: Punch cards are the right shape for quick-service. Diners come for one thing, leave fast, and don't want to do math. The progress bar on the card ("3 of 10 — keep going!") is the entire pitch.
What changes: A casual lunch crowd that used to rotate between three nearby grill spots starts choosing yours specifically when they're 7-of-10. The 10th visit is the free meal — you give away ~₱180 of food and get nine paid visits you wouldn't have had otherwise. Net contribution after the free reward is positive in the first cycle, well-positive after that.
Example 2 — Sit-down restaurant, two branches
Setup: 1 point per ₱20 spent. 100 points = free dessert. 250 points = free appetizer. 500 points = ₱500 off any bill of ₱2,000+. Tier system: Bronze (0–500), Silver (500–2,000), Gold (2,000+) with a small visible perk at each level.
Why it works: Sit-down bills vary wildly — from a quick ₱350 lunch to a ₱4,500 family dinner. Points-per-peso scales naturally. Tiers create a status game: regulars want to keep their Gold badge visible on the card.
What changes: Family-celebration bookings shift from "wherever has a table" to "the place where my dad has Gold tier." That single sticky regular is worth more than thirty walk-ins over a year.
Example 3 — Fast-casual chain, six branches
Setup: Points-per-peso program-wide. Branch-specific bonuses (e.g. "Double points all of October at the Makati branch"). Birthday reward auto-triggers seven days before.
Why it works: Multi-branch programs unify the customer relationship without forcing branches into lockstep. Each branch manager runs their own promos within the program rules, and the diner's points work everywhere.
What changes: Cross-branch visits go up. A customer who only used the Makati branch starts trying Ortigas because their points are spendable there. You learn which branches share customer pools (and which don't) from the dashboard map.
Multi-branch from day one
Add a branch in Settings → Branches. Each branch gets its own:
- Sign-up QR poster (so you can attribute new members to a specific location)
- Cashier scanner station (each branch has its own access PIN)
- Branch-scoped rewards (e.g. "Free side at the BGC branch only")
- Independent analytics dashboard
Members earn and redeem at any branch automatically. There's nothing for the diner to switch or configure.
What lift looks like in the first 90 days
Restaurant data from our pilot cohort (10 Filipino restaurants, mix of QSR and casual dining, first 90 days post-launch):
Lift is highest for restaurants with a sticky core menu (regulars know what they want) and a visible reward (the QR poster sits where the bill lands, not on a side wall). Restaurants that hide the QR in the menu insert see roughly half the sign-up rate.
Pricing for restaurants
Free for your first 50 members. After that, ₱1,490/month for up to 1,000 members on the Growth plan, which is the right fit for almost any single-branch restaurant. Multi-branch chains move up to Plus (₱2,490/mo, 3,000 members, 2 branches included) or Scale (₱4,900/mo, 10,000 members, 5 branches included). See full pricing or start your free trial in five minutes.
FAQ
Do my customers need to download an app? No. The customer card opens in any browser when they scan your QR. They can save it to their home screen for one-tap access, but no install is required.
How does the cashier add points after a meal? Tablet, scan QR, type bill amount, tap Award. Six seconds.
Can different branches share members? Yes — automatic. A member who signs up at your Cubao branch earns at your Davao branch.
Does it integrate with my POS? Loyverse is first; Shopify and a generic webhook follow. For now, cashiers enter the bill amount manually — most find it faster than asking diners to install an app.
What earning rules work best for restaurants? Punches for QSR, points-per-peso for sit-down, tiers for fine dining. You can run all three side-by-side in one program.
Set up your restaurant's loyalty program today
Five minutes to your first QR poster. Free for your first 50 members.